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Support Desk

Support

Trouble logging in, a dossier that never printed, a purchase that didn't register: file it here. Include enough detail for us to reproduce the problem.

How readings work

1. Create an account in the app.
2. Add a subject — the person you want a reading on — with their birth date and a birth city selected from search. Birth time is optional. You may also choose a writing-pronoun preference (she/her, he/him, or they/them); this is optional, changes wording only, and is never used as analytical input. Optionally add your own birth details to cross-check the pair.
3. Purchase one reading (US$19.99 reference price, one-time, through the Apple App Store; Apple shows your exact local price before purchase).
4. The engine compiles the dossier in about ten minutes. You may leave the progress screen or close the app; compilation continues in the background and the file appears in My Dossiers when it is ready.
5. You receive a 40–50 minute narrated audio dossier plus the complete text, saved to your account.

Refunds

All purchases are processed by Apple, and refunds are handled by Apple, not by us. To request a refund, use Apple's Report a Problem flow or your App Store purchase history.

If a purchase completed but its dossier did not start, open Settings > Account and choose Sync Pending Purchase or Restore Purchases, then return to Run Check. If backend generation failed after accepting the purchase, Run Check detects the server-side refundable credit and can retry without another charge. If the dossier is still missing, email support and we will help verify its delivery state.

If Apple or a family approver must approve the purchase, Fired displays Awaiting store approval and does not create a dossier or start another charge. Return to the app or choose Sync Pending Purchase after approval. If Apple or the approver confirms that the request was declined, use Mark Purchase Request Declined before making a new request.

What to include

• The email address used with the app.
• Your device model and iOS version.
• A short description of what happened, and roughly when.
• Whether the issue involves login, a purchase, or generated content.

Common support topics

• You can't get back into your account.
• A reading or narration did not arrive after purchase.
• You have privacy or deletion questions.
• You want to report generated content that felt inaccurate, harmful, or inappropriate.
• You found a bug in the subject flow or reading flow.

Deletion requests

You can delete your account and associated data inside the app (Settings > Account > Delete Account & Data). If you cannot access the app, use the account deletion page or email support@work-compatibility-astro.help with the subject "Fired Data Deletion Request".

A successful in-app deletion is not delayed by a RevenueCat outage. Fired completes the active account and content deletion, then its backend privately retries deletion of the corresponding purchase-processor customer. For an account linked to Sign in with Apple, Fired normally uses its encrypted server-side Apple credential to remove Apple access and may request a fresh, single-use confirmation as a fallback. If that fresh confirmation is required and you cancel it, no destructive work has started. Once deletion begins, an Apple verification or revocation failure does not leave your Fired identity or app data behind: the Fired account and app data are still deleted, and the app directs you to remove Fired manually in your Apple Account settings. The encrypted token-vault entry is wiped during deletion.

Contact

Support email: support@work-compatibility-astro.help
Operator: PRETTY GOOD - FZCO, Dubai, United Arab Emirates.

We aim to reply as quickly as possible, with priority given to purchase issues, failed content delivery, and privacy-related requests.